Hermes Cover Quality Assurance

Hermes Cover Quality Assurance Document

 

  1. Subject of the Warranty

Hermes Cover hereby provides a warranty of effectiveness for covers made for published books. This warranty is intended to ensure that the book cover adequately contributes to the commercial success of the book itself through the use of advertising on Amazon.

 

  1. Warranty Conditions

The guarantee offered by Hermes Cover is valid as long as the Click-Through Rate (CTR) of the book on "broad" advertisements on Amazon does not reach 0.5% using keywords strictly relevant to the theme of the book (for example, "Keto" for a book about the Keto diet).

 

  1. Requirements for Activating the Warranty

For the guarantee to be considered valid and activatable, all of the following conditions must be met:

  • At least 30 days have passed since the book was published on Amazon.
  • The book has at least 20 reviews with an average rating of at least 4 out of 5 stars on Amazon.
  • The brief provided for the cover design must be consistent with the market niche and the type of book. For example, a book on a diabetic diet should not have a cover with images of sweets.
  • The selling price of the book must be in line with the market prices of competitors. If similar books are sold at €10, a price of €50 would invalidate the guarantee.
  • The cover was not modified by the buyer before publication.

 

  1. How to Exercise the Guarantee

In the event that the 0.5% CTR is not achieved and all the above conditions have been met, Hermes Cover undertakes to redo the book cover free of charge to achieve the desired result. The customer must submit a formal request by email to customer.care@hermescover.com, attaching data relating to advertising performance and evidence of fulfilling the eligibility criteria.

  1. Warranty Limitations

This guarantee does not cover cases where the failure to perform is attributable to factors external to the quality of the cover, such as, but not limited to, listing visibility issues, changes in Amazon's algorithms, or inadequate promotional activities.

 

  1. Validity of the Warranty

This guarantee is valid for a period of 60 days from the date of publication of the book.

 

  1. Contacts

For any clarification or to activate the guarantee, customers can contact Hermes Cover customer service by email at customer.care@hermescover.com.